Syracuse UniversityCounseling Center

Parents & Families

HOW CAN I TELL IF MY STUDENT IS DISTRESSED?

The following may indicate your student is experiencing mental health concerns:

  • Eating too much or too little
  • Sleeping too much or too little
  • Withdrawing socially
  • Avoidance of certain places or situations
  • Feeling too low or too high-energy
  • Increased irritability or restlessness
  • Inappropriate or exaggerated emotional reactions
  • Abusing alcohol and other substances
  • Change in academic performance; Difficulty concentrating; Lack of motivation
  • Frequent feelings of sadness
  • Expressions of hopelessness
  • Direct or indirect statements about death or suicide, such as "What¹s the point of living?" or "I wish I were dead.”
  • Paranoid thinking or incoherent speech

CAN I SCHEDULE AN APPOINTMENT FOR MY STUDENT?

No - Your student will need to contact our office on their own.

WHAT IF MY STUDENT IS RELUCTANT TO GO TO THE COUNSELING CENTER?

Many students feel anxious about seeking counseling. The following may help you encourage your student seek help:

  • Express your concern about their well-being
  • Listen to and validate their concerns.
  • Assure them it is okay to ask for help.
  • Remind them that a lot of students seek counseling. 
  • Explain that services are confidential.
  • Reduce the stigma your student may associate with counseling. Click here for more information.
  • Refer your student to the Counseling Center website so they can learn more about the services offered.
  • Explore off-campus counseling options. Click here for community providers.

If you have tried the recommendations above and your student is still reluctant to attend counseling, you can call 315.443.4715 to consult with a counseling center therapist.

HOW DO I KNOW IF MY STUDENT IS GOING TO THE COUNSELING CENTER?

We recognize that issues of confidentiality regarding counseling are complex and as parents and family members it makes sense to want to have detailed information about your students’ counseling and services that they may have sought from the center. However, the Counseling Center is legally and ethically required to maintain the standards of confidentiality for mental health for all individuals over the age of 18. We are therefore not permitted to release any information, including whether or not a student has ever attended an appointment, without the written consent from that student.

WHAT’S MY ROLE?

  • If you have concerns about your student’s well-being and need to consult with a counseling center therapist, call 315.443.4715.
  • While we can talk with you about your concern for your student, confidentiality is an essential element of the counseling process and we cannot share information with you without your student’s written consent.
  • If you do consult with a counseling center therapist, we suggest that you let your student know you spoke with us to promote open communication.
  • It is okay to ask your student how counseling is going, however, respect their privacy.
  • Under certain circumstances, we may recommend a family consultation with our staff or ongoing family counseling with an outside provider.

WHERE IS THE COUNSELING CENTER LOCATED?

The Syracuse University Counseling Center is located at 200 Walnut Place. It is a yellow house on the corner of East Adams Street and Walnut Place.

WHO IS ELIGIBLE FOR SERVICES?

All currently enrolled, full-time Syracuse University undergraduate and graduate students are eligible for Counseling Center services.  Part-time students are eligible for crisis consultation but generally are not eligible for on-going services.  Students are eligible for sexual assault/relationship violence services regardless of current enrollment status.  Family members or partners of students are not eligible for services except for occasional joint sessions with the student, as deemed appropriate by Counseling Center staff.

WHAT IF THE STUDENT IS A MINOR?

In the state of New York, students 17 years of age or younger are considered minors and parental/guardian consent is required for ongoing counseling. (Parental Consent Form)