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Counseling Center services are completely confidential, except in cases where there is a court order requiring the release of information or there is imminent danger to self or others. For you this means, we do not release information to your parents, faculty, staff, or others about your counseling without a signed release from you that would permit such an exchange of information. 


The Counseling Center adheres to the ethical guidelines of the American Psychological Association, including strictly respecting your right to confidentiality of records and information shared by you in a counseling session. All records, computerized and written, will be stored, retrieved, and maintained according to acceptable ethical guidelines. The Counseling Center will generally release records only to other mental health care providers; however, you should be aware that there are certain circumstances under which your right to confidentiality may be outweighed by a conflicting legal or ethical duty of the Counseling Center to disclose confidential information. For example, if the Counseling Center determines that you are potentially harmful to yourself or others, or learns of child neglect or abuse, or is ordered by a court of law or otherwise required by law to surrender its records (as in child custody cases), then the Counseling Center may have to disclose information that you shared on a confidential basis. In all other circumstances, the Counseling Center will obtain your prior written permission before disclosing your confidential information to anyone.

More information regarding privacy and confidentiality for sexual assault and relationship violence concerns can be found on our website.

Academic Records

Counseling Center records are separate from a student’s academic record. No one in the University has access to a student’s Counseling Center record unless the student gives permission for that access.

Taped Sessions

As a training site for counseling programs at Syracuse University, permission may be requested of clients to videotape sessions for the purpose of enhancing counselor development. These recordings will be used to aid the counseling process and gain further understanding of important aspects of treatment. You will never be video recorded without your consent, and you have the right to decline being taped without any impact on your ability to receive services at the Counseling Center.

Electronic Mail

Due to concerns regarding confidentiality, the Counseling Center does not use e-mail to communicate with clients.

Excuse Notes

As a general policy, the Counseling Center will not write notes to excuse you from your academic responsibilities. In specific circumstances, mutually agreed upon by you and your therapist, the Counseling Center can verify only that you were a client at the center and the dates that you attended sessions. Missed classes or incomplete work are issues between you and your instructor.